Delays in credit purchases
Claude Console (platform.claude.com)
Started:
Last official update:
Resolved:
Published incident duration: 118 minutes.
This issue has been resolved.
Read the full official incident ↗
MiniCrafts groups the provider's published notice by affected product. Unconfirmed scope stays unconfirmed. Published incident duration is not a measurement of downtime for every user.
What to do
Switch to ChatGPT, Gemini or a local model until Claude recovers.
Check current product status and troubleshoot · Usage limits and reset rules
Official update timeline
- · resolved
This issue has been resolved.
- · monitoring
We have identified and resolved an issue where users who reached a balance of zero usage credits saw delays in the availability of newly purchased credits, resulting in some requests to the Claude API receiving 'credit balance is too low' errors erroneously. This affected credits purchased from 05:10am PT / 12:10 UTC to 2:35pm PT / 21:35 UTC. At this time, newly purchased credits should be available as expected and we are working to resolve any remaining impact.