Elevated purchasing errors on claude.ai
claude.ai
Started:
Last official update:
Resolved:
Published incident duration: 89 minutes.
The issue affecting purchases and plan changes on claude.ai has been resolved, and delayed plan changes and payments have now been applied. Impact occurred from 18:34 PT on November 13 / 02:34 UTC on November 14 to 20:03 PT on November 13 / 04:03 UTC on November 14.
Read the full official incident ↗
MiniCrafts groups the provider's published notice by affected product. Unconfirmed scope stays unconfirmed. Published incident duration is not a measurement of downtime for every user.
What to do
Switch to ChatGPT, Gemini or a local model until Claude recovers.
Check current product status and troubleshoot · Usage limits and reset rules
Official update timeline
- · resolved
The issue affecting purchases and plan changes on claude.ai has been resolved, and delayed plan changes and payments have now been applied. Impact occurred from 18:34 PT on November 13 / 02:34 UTC on November 14 to 20:03 PT on November 13 / 04:03 UTC on November 14.
- · monitoring
Purchases on claude.ai are working normally, and delayed plan changes and payments are now being applied. Some customers who recently paid may need to wait up to an hour for their plan to update. There is no need to pay again. We are monitoring for recovery.
- · investigating
We are investigating elevated errors affecting purchases, plan upgrades and cancellations on claude.ai. Core functionality is not affected. We will provide an update as soon as possible.